| Case Quality1:
Confronting Mistakes in Ambulatory Care |
The case of Phillip Jackson highlights several concepts important to understanding the delivery of appropriate care in ambulatory care practices:
1. Failures in patient care
2. Reasons why patients may not receive appropriate care
3. Systems-based ideas for improving patient care
4. Special consideration for patients with chronic illnesses |
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| Case Quality2:
Resident Work Hours |
The case of Dr. Jorge Alvarez and Paul Nelson highlights many of the important issues regarding resident work hour guidelines and resident work conditions, including:
1. Resident work hours, quality of life, and patient safety
2. The ACGME resident work hour guidelines and enforcement
3. How medical errors among residents are addressed |
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| Case Quality3:
Understanding Surgical Errors |
The case of Sarah Gomez highlights several issues of discussion that health policy considerations may be able to address:
1. Designing systems that prevent surgical error
2. Shame and blame with surgical errors
3. Interpreter services in health care |
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